When Samsung announced the Galaxy S7 and the S7 Edge today, it was just the smartphones that were in focus because the company talked about offers along with it, and about the Samsung Concierge, which isn’t new outside of the Indian market, but something new for the buyers in India.
So, what’s Samsung Concierge? Let’s talk about it. It comes as a part of My Galaxy App, it comes with multiple categories like Services, Care etc. Under Services, there are multiple options like My Assistant (Personal Assistant), Cabs, Recharge, Travel, Fashion etc where many offers are available like discounts, cash backs etc.
Samsung Concierge is a service hub that comes with a lot of inclusions, exclusively for the buyers of Samsung Galaxy S7 and Galaxy S7 Edge, and the service might not be limited to these smartphones in the future.
The most useful aspects of the Samsung Concierge service are Fast Track Service, Phone Pick Up and Drop, Chat with Samsung, Smart Tutor, Store locator, Service Locator, Service Tracker and Find my Mobile feature which comes under Care Category.
- Fast Track Service
- The Phone Pick up and Drop feature is available in 19 Cities across India as of now and Samsung has said that it will be increasing its reach in the future. Samsung Live Chat is another
- Samsung Live Chat is another feature which lets users to Chat with the Help Desk in case of any query, some details have to be entered like the product model and personal details.
- Smart Tutor
- Service Locator: You can locate the nearest Service center to get your product serviced
- Service Tracker: To keep track of your smartphone
- Find My Mobile: You can track your lost mobile using this feature
Xiaomi also had a couple of services recently announced for the Indian customers, including the Mi Protect insurance service and the Xiaomi Pickmi service for doorstep pickup and drop service. Even OnePlus had selectively made services available for its smartphones, for example, B2X protect service for OnePlus 2.
